At King of the Hill Merch, customer satisfaction is our priority. If you’re not completely happy with your purchase, please review our returns and exchanges policy below.
Eligibility for Returns & Exchanges
- Items must be returned within 14 days of delivery.
- Products must be unused, unwashed, and in their original condition with all tags attached.
- Items showing signs of wear, damage, or alteration are not eligible for return or exchange.
Non-Returnable Items
The following items cannot be returned or exchanged:
- Clearance or final sale items
- Gift cards
- Items purchased during special promotions (unless defective)
Exchanges
If you received the wrong size or item, we’re happy to help.
- Exchanges are subject to product availability.
- If the requested item is out of stock, a refund may be issued instead.
Returns Process
To initiate a return or exchange:
- Contact our support team through the Contact Us page.
- Provide your order number and reason for the return.
- Once approved, you’ll receive return instructions.
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Refunds
- Refunds are processed after the returned item is received and inspected.
- Approved refunds will be issued to the original payment method.
- Please allow 5–10 business days for the refund to reflect in your account.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery. We’ll make it right as quickly as possible.
Need Help?
If you have questions about returns or exchanges, please reach out through our Contact Us page. We’re here to help!
